User Support Service
300*200

Supporting Hours on Weekdays

  • On-site 9:00~18:00
  • On-call 18:00~22:00

Supporting Hours During Weekends & Holidays

  • On-site 9:00~16:00
  • On-call 16:00~20:00
300*165

Beamline Setup

  • Granting beamline permissions
  • Optimizing beam
  • Loading sample and spreadsheet
  • Confirming proper operation of software and hardware

Data Collection and Process

  • Discussing the experiment objectives and data collection strategy with users
  • Tutorial for data collection and data processing software
  • Assisting users in verifying data quality
  • Troubleshooting unexpected hardware or software issues
500*100

Data Backup

  • Assisting users with data backup (Retention of raw data for 4 months)

For On-Site Users

  • Beamline safety training
  • Facility orientation
  • Cryogenic tool rental
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Others

  • Liquid nitrogen refilling
  • User sample shipping
300*200